Training
IAP2 Certificate in Engagement
This course offers government, local government, private sector and practitioners genuinely helpful tools to make consultation easier. It offers a carefully researched and clearly defined process for thinking about, planning and conducting community consultation programmes and activities. It provides participants with a broad-based learning experience covering all the concepts required by those who seek to engage communities in decisions that affect them.
Upon the completion of each module, learners will receive credit from IAP2 Australasia recognising their successful participation in that module. Upon completion of all 5 days of training the participants will receive the Certificate in Engagement
Core modules:
- Essentials of Engagement (1 days)
- Design and Plan Engagement (2 days)
- Apply Engagement Methods (2 days)
Essentials of Engagement
IAP2 Certificate in Engagement
This one-day course presents the core platform of concepts that underpin effective engagement using examples and practical exercises.
This course provides you with foundation skills and knowledge about engaging with communities and stakeholders.
Learning objectives:
- Introduce the key elements of contemporary engagement practices
- Introduce and explore the dynamics of the Community Engagement Model (CEM2) and be clear on who leads and acts in the engagement process
- Introduce and demonstrate how to practice the IAP2 Core Values, Code of Ethics and Spectrum of Public Participation, and Diversity, Equity, and Inclusion principles
- Advice participants how they can be guided by the IAP2A Practice Framework
Who should do this course?
This course provides you with foundation skills and knowledge about engaging with communities and stakeholders.
It is suitable for both those new to engagement, work closely with engagement professionals and those who have been practising for some time but are looking to enhance their skills and knowledge
Pre-requisites
None
Design and Plan Engagement
IAP2 Certificate in Engagement
Design and Plan Engagement focuses on the design and planning stages of the Practice Framework and provides ‘best practice’ key concepts and processes for both internal and external engagement.
Learning objectives:
- Collaboratively work on a real-world scenario to develop a comprehensive engagement plan working on a template provided
- Use the Design Phase – context; scope; stakeholder analysis; determine engagement purpose; identify engagement leadership; shape influence levels using the IAP2 Spectrum and secure sponsor support
- Use the Plan Phase – identify project stages; sequence engagement; set engagement objectives; assess risks; select methods; determine evaluation approach; identify resources required; secure sponsor approval.
Design and Plan Engagement is the course for those who need to have an understanding of the process of designing and running engagement projects. Using IAP2 principles, course participants will discover the key steps in putting together an engagement plan, as well as implementation considerations and evaluation methods.
Pre-requisites
Engagement Essentials
Apply Engagement Methods
IAP2 Certificate in Engagement
In this two-day module, Apply Engagement Methods, uses examples and practical exercises to support participants to learn the skills and methods to prepare them for day to day community and stakeholder engagement
Learning objectives:
- Introduce learners to a variety of engagement methods for use in a range of a contexts and select appropriate methods for a number of engagement requirements
- Explore and practice a range of multi-modal engagement methods
- Design a process for a scenario including question design
- Apply key elements of effective method selection and design to a scenario
- Complete a template for method design
- Apply an element of the method process to test effectiveness according to a quality checklist
- Be able to justify the choice of methods to decision-makers/sponsors
- Ensure the methods chosen and designed meet DEI principles
Who should do this course?
Apply Engagement Methods is an essential course for practitioners involved in facilitating engagement activities. It is for those who want to move beyond a limited range of methods and who want to understand and utilise different and emerging methods for different communities and purpose.
Pre-requisites
Engagement Essentials
Conflict in Engagement
IAP2 Certificate in Engagement
Conflict in Engagement is for people who deal with conflict in their professional careers.
Participants will also learn practical skills to deal with difficult engagement situations. There is also a focus on confidence, personal strategies and resilience to assist participants to cope with often stressful situations.
This training module provides a framework to understand what conflict in engagement is.
This module is an elective in the IAP2 Australasia Certificate in Engagement.
Learning objectives:
By the end of this module, participants will have the skills and knowledge to:
- Identify the triggers and context for conflict in engagement scenarios
- Understand a range of strategies for responding to difficult situations and challenging behaviours
- Provide a suitable response to difficult situations
- Anticipate, prevent and/or mitigate difficult situations or behaviours, now and for the future via a range of strategies
- Understand THEIR role and manage their own behaviour when facilitating engagement activities
- Build confidence and personal resilience when dealing with difficult situations.
- Understand the impacts of conflict and challenging behaviours in engagement
Who should do this course?
- This is a course for any person who has interaction with stakeholders during engagement programs, direct or online.
- The skills taught in relation to managing conflict are transferable to many professions.
Pre-requisites
Engagement Essentials